Fatma Kübra Bulgurcu Akçay

Delivered personalized mat-based and reformer Pilates sessions to private and group clients, enhancing physical alignment and core strength.

Designed customized programs for individuals and groups, addressing specific postural alignment and core stabilization needs.

Fostered client well-being through tailored somatic awareness practices, contributing to improved overall physical and mental health.

Specialized in pre- and post-natal Pilates, providing safe and effective exercise programs adapted for maternal health.

Managed a diverse portfolio of Small and Medium Enterprise (SME) clients, identifying and addressing complex telecom product and service needs.

Delivered tailored mobile and fixed telecommunication services, aligning solutions with specific sector requirements to maximize client value.

Consistently exceeded sales and revenue targets through proactive client engagement, strategic account management, and effective negotiation.

Cultivated strong, long-term relationships with corporate clients, ensuring high satisfaction and retention rates.

Cultivated and managed a customer base of SMEs with a turnover of 0–25M TRY, fostering strong client relationships and business growth.

Provided a full spectrum of loan and non-loan banking solutions, meeting diverse client financial needs and contributing to portfolio expansion.

Conducted thorough financial assessments, meticulous risk monitoring, and efficient loan execution processes to ensure compliance and mitigate risk.

Developed and implemented strategies to enhance customer satisfaction and loyalty, contributing to the bank's reputation as a top-tier financial institution.

Successfully acquired and onboarded new SME clients by developing and presenting tailored financial packages that met specific business requirements.

Prepared detailed credit offers, conducted comprehensive risk analyses, and managed collateral effectively to facilitate secure lending.

Provided end-to-end support throughout the entire loan cycle, ensuring smooth processing and client satisfaction.

Executed meticulous after-sale follow-up, strengthening client relationships and identifying opportunities for additional service offerings.

Initiated and managed high-volume outbound calls to engage potential customers effectively for credit card sales.

Achieved significant sales of credit card products through persuasive communication and strong negotiation skills, contributing to revenue growth.

Consistently met and exceeded challenging conversion and call targets within a dynamic and fast-paced call center environment.

Developed strong product knowledge and communication techniques to address customer queries and overcome objections efficiently.

Managed and maintained accurate purchase ledgers and invoice systems, ensuring data integrity and timely financial reporting.

Assisted with efficient payment tracking and conducted thorough shipment verification, streamlining logistical and financial processes.

Contributed to financial operations within a textile manufacturing environment (fason üretim), demonstrating adaptability to industry-specific processes.

Supported the accounting department in various administrative and data entry tasks, ensuring smooth daily operations.